At treasuredresses.com, your satisfaction with every purchase is our genuine priority. We understand that ordering a dress or fashion item online — especially for special moments — requires confidence in fit, fabric, and style. That is why we have established a straightforward refund and return process that respects your needs while maintaining the quality standards of the curated collections we offer.
Our General Return Promise
We stand behind every item sold on our website. If you are not completely happy with your purchase for any reason, you may request a return. We accept returns on most products, with a few common-sense exceptions noted below. Our goal is to make the process as seamless as possible, so you can shop with peace of mind.
Eligibility for Returns
To be eligible for a return, the item must be unused, in the same condition that you received it, and with all original tags attached. It must also be in its original packaging or garment bag. We reserve the right to refuse returns that show signs of wear, use, alteration, or damage caused by the customer. For hygiene and safety reasons, certain categories are non-returnable, including but not limited to: undergarments, swimwear, pierced jewelry, and face masks.
How to Initiate a Return
If you wish to return an item, simply log into your account on treasuredresses.com or use our online return center. Locate the order and select the item(s) you want to return. You will be guided through a few quick steps to confirm the return. After your request is approved, we will provide you with clear instructions for sending the item back to us. Please do not send your return to any address without first obtaining our approval, as this may delay processing.
Refunds Process
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the refund back to your original method of payment. Please note that the refund may take several business days to appear, depending on your financial institution. We will send you an email confirmation as soon as the refund is completed.
Non-Returnable Items and Special Conditions
In addition to the hygiene-related exclusions mentioned above, any item marked as “final sale” or “special order” at the time of purchase cannot be returned or refunded. Gift cards are also non-returnable and non-refundable. If you receive a defective or damaged item, please contact us immediately; we will resolve the issue without requiring a return in many cases.
Return of Gifts
If you received an item as a gift and wish to return it, we can issue a store credit to the gift recipient or the original purchaser, subject to your preference. The gift return process requires the order number or gift receipt. Without this information, we may not be able to process the return.
International Returns
We welcome customers from many locations. However, for returns originating from outside our primary service regions, you will be responsible for following the same approval process. We recommend keeping proof of return shipment, as we cannot be held responsible for items lost in transit without tracking.
Our Commitment to You
We believe in transparency and fairness. This policy is designed to protect both you and the integrity of the products we offer — many of which are sourced from a distinguished Canadian fashion destination known since 1840 for its quality and style. By shopping at treasuredresses.com, you are accessing curated fashion with a return policy that puts your confidence first.
Changes to This Policy
We may update this refund and return policy from time to time. Any changes will be posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.
Need Assistance?
If you have any questions about returning an item, our customer care team is ready to help through the contact options available on our website. We respond promptly to all inquiries.
Thank you for choosing treasuredresses.com — where beautiful dresses meet peace of mind.